TERMS AND CONDITIONS OF SALE AND USE

1. Introduction and Parties

1.1 These Terms and Conditions (“Terms”) govern the purchase of products and the use of our website, mobile applications and associated services (collectively, the “Website”) operated by Aurveluxe C.H. Ltd, a company incorporated in the Republic of Cyprus with its registered office at Onisilou 14, Floor 2, Flat/Office 202, Aglantzia 2121, Nicosia, Cyprus, registered under number HE 480591, VAT number CY60207513T (“we”, “our”, “us”).

1.2 By placing an order on our Website or otherwise using our services, you (“you”, “your”, or the “Customer”) agree to be bound by these Terms. Please read them carefully before placing any order.


2. Scope and Acceptance of Terms

2.1 These Terms apply to all sales of Products made through our Website to consumer customers located within the European Union. We do not accept orders to be delivered outside the EU.

2.2 By using our Website or placing an order, you confirm that you:
(a) are at least 18 years old;
(b) have the legal capacity to enter into a binding contract;
(c) are acting as a consumer (i.e. not for business, trade or professional purposes); and
(d) possess a valid method of payment.

2.3 You further represent and warrant that all details you provide are true and accurate, that you are authorised to use your selected method of payment and that there are sufficient funds in the relevant account to cover the cost of your order.

2.4 If you do not agree with these Terms, you should not access or use our Website or place an order.


3. Definitions

For the purposes of these Terms:

3.1 “Products” means the branded goods offered for sale on our Website.

3.2 “Suppliers” means third-party manufacturers, distributors or authorised brand partners who supply and dispatch the Products on our behalf. Suppliers act on our instructions; your contract is always with us.

3.3 “Order” means your purchase request submitted via our Website.

3.4 “Contract” means the legally binding agreement formed between you and us once your Order is accepted as set out in Clause 4.


4. Ordering and Contract Formation

4.1 You may place an Order for Products by following the online checkout process on our Website. You are responsible for ensuring that the information provided in your Order is accurate and complete.

4.2 Upon placing an Order, you will receive an acknowledgement email confirming that we have received your Order. This acknowledgement does not constitute acceptance of your Order.

4.3 A Contract is formed only when we send you an email confirming that your Order has been dispatched (“Dispatch Confirmation”).

4.4 All Orders are subject to availability, verification checks (including anti-fraud and security checks) and confirmation of the price. If a Product becomes unavailable after you place the Order, we will inform you and issue a refund of any payment received.

4.5 We may refuse or cancel an Order (and/or suspend, block or close your account) where we reasonably suspect fraud, abuse, breach of these Terms, or where permitted by law. Any amounts paid for cancelled Orders will be refunded.

4.6 You may be able to cancel your Order within a short time after ordering (before the Dispatch Confirmation is issued). If cancellation is no longer possible, you may exercise your withdrawal right under Clause 8 after delivery.


5. Prices and Payment

5.1 Prices are displayed in euros (€) and include applicable VAT and any other statutory charges unless otherwise indicated.

5.2 Delivery charges (if any) will be shown separately during checkout and added to your total.

5.3 We accept the payment methods displayed at checkout. By placing an Order, you confirm that the payment instrument belongs to you or that you are authorised to use it.

5.4 Payment is due at the time of placing the Order. You may be subject to Strong Customer Authentication (e.g. 3-D Secure) or any other security procedure, as required or permitted by applicable law. Payment processing will be carried out by our payment service provider(s). Please see Clauses 5.8–5.11 for relevant terms of our current payment methods.

5.5 We reserve the right to change prices at any time; such changes will not affect Orders already accepted.

5.6 Errors and omissions: We take reasonable care to ensure that prices and other information are correct; however, mistakes may occur. If we discover an obvious pricing or description error before Dispatch Confirmation, we may cancel the Order or give you the option to reconfirm at the correct price/specification. If we cannot contact you, we will treat the Order as cancelled and refund amounts paid.

5.7 Refunds for cancelled or returned Orders will be made to the original payment method used for the transaction (e.g. the card or account linked to your digital wallet). Processing times may vary depending on the payment provider and your card issuer. We are not responsible for delays caused by third-party payment systems.


5.8 Payment by PayPal

(a) If you select PayPal, you will be redirected to the PayPal platform to complete payment.
(b) Payment is charged immediately to your PayPal account at the time you place your Order.
(c) We will only dispatch Products after we have received confirmation from PayPal that the payment has been authorised. If the Order is cancelled before dispatch, the amount will be refunded to the same PayPal account.
(d) We are not responsible for any delay or failure in refund processing that results from PayPal’s internal procedures.
(e) In cases of suspected fraud, unauthorised use or irregularities reported by PayPal, we may cancel the Order and request additional verification before proceeding.
(f) All PayPal transactions are subject to PayPal’s own user agreement; we have no control over PayPal’s processing times, currency conversion fees or any other charges applied by PayPal.


5.9 Payment by Credit or Debit Card

(a) We accept the major card types displayed at checkout.
(b) When you place an Order, the card issuer will reserve (authorise) the amount due. Actual charging occurs once your Order is confirmed for dispatch. If authorisation is not received, the Order will be cancelled automatically.
(c) We reserve the right to perform standard anti-fraud and security checks (including Strong Customer Authentication under EU law).
(d) You are responsible for ensuring that the card details provided are accurate and that the card is valid and issued in your name or that you are duly authorised to use it.
(e) If your card is used fraudulently to pay for Products on our Website, please contact your card issuer immediately and notify us.
(f) Refunds for purchases paid by card will be issued to the same card used for payment. We are not liable for any delay in refund caused by the card-issuing bank.


5.10 General provisions for electronic payments

(a) Payment data is transmitted directly to our secure third-party payment processors and is not stored or accessible by us.
(b) We are not liable for any losses or delays caused by the payment provider’s processing systems.
(c) In the event of chargebacks or payment reversals not justified under law, we reserve the right to recover the corresponding amounts, including reasonable administrative costs, through lawful means.
(d) We may refuse to accept payments or suspend fulfilment where a transaction appears fraudulent, incomplete or inconsistent with these Terms.


5.11 Payment via Apple Pay or Google Pay

(a) If you select Apple Pay or Google Pay, payment will be processed through the Apple Pay service operated by Apple Inc. and its affiliates and Google Pay operated by Google LLC and its affiliates, respectively. You must use a compatible device and have an active Apple Pay or Google Pay account linked to a valid payment method.
(b) When you confirm payment via Apple Pay or Google Pay, you authorise the transaction through your chosen payment method within Apple Pay or Google Pay. We do not store or have access to your full payment credentials.
(c) All Apple Pay or Google Pay transactions are subject to Apple Pay’s or Google Pay’s own terms and conditions and privacy policy. We have no control over Apple Pay’s or Google Pay’s operations or any additional fees applied by Apple, Google or your payment provider.


6. Delivery and Fulfilment

6.1 Products purchased from our Website are fulfilled and shipped directly by us or our authorised Suppliers. This does not affect your rights and your Contract remains with us.

6.2 Before you finalise your Order, you will be given various delivery options to choose from with estimated delivery times and dates depending on the delivery address during checkout. Delivery times are indicative and not guaranteed and we bear no responsibility whatsoever for any delivery outside the estimated delivery times.

6.3 Delivery will be made to the address you provide. You are responsible for ensuring the address is correct, complete and accessible.

6.4 Risk of loss or damage to the Products passes to you when you or a person indicated by you (other than the carrier) acquires physical possession of the Products at the delivery address provided. Ownership (title) to the Products passes to you only when we receive full payment for the relevant Order.

6.5 If packaging is visibly damaged, please note this with the courier at delivery where reasonably possible and notify us promptly. This facilitates investigation and does not limit your statutory rights.

6.6 If delivery fails due to (i) incorrect or incomplete address details provided by you, or (ii) your unreasonable refusal to accept delivery, we may charge you the actual direct costs we incur from the carrier for return and/or re-delivery. We will provide evidence of such costs upon request.

6.7 We may ship Orders in partial shipments; you will not be charged extra delivery fees for split shipments unless expressly stated at checkout.

6.8 We deliver within the EU only. We do not deliver to PO boxes where prohibited or to addresses outside the EU.


7. Product Information; Authenticity and Warranty

7.1 We take reasonable care to ensure that product information, images and specifications are accurate; however, minor variations (e.g. colour due to display settings) may occur.

7.2 We sell branded goods sourced from authorised channels. All trademarks, logos and brand names are the property of their respective owners. Products are sourced from authorised suppliers or distributors.

7.3 Some Products may include a commercial warranty as specified in the product listing or enclosed materials. This warranty is in addition to your statutory rights and subject to the terms provided by the brand. It does not affect your Legal Guarantee under Clause 10.


8. Right of Withdrawal (Consumer Cancellation Right)

8.1 As an EU consumer, you have the right to withdraw from the Contract within 14 days without giving any reason, except as provided in Clause 8.7 below.

8.2 The withdrawal period expires 14 days from the day you, or a person indicated by you (other than the carrier), receive the Product(s). For multiple items delivered separately, the period runs from receipt of the last item.

8.3 To exercise this right, notify us by email at info@aurveluxe.com stating your order number and the Products concerned, by filling in the Order Form available on our Website.

8.4 You must send back the Products to us (or as we instruct) within 14 days of notifying us of your withdrawal. Unless the Products are faulty or misdescribed, you bear the direct cost of returning the Products.

8.5 We will refund all payments received for the returned Products, including, where required by law, the cost of the least expensive standard delivery option offered at the time of your Order, within 14 days from the earlier of:
(a) the day we or our authorised partners receive the Products back; or
(b) the day you provide evidence that you have returned the Products.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We are not required to refund any supplementary delivery costs incurred if you chose a delivery option other than our standard delivery.

8.6 We may deduct from your refund any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products (for example, signs of wear, missing tags or accessories, or damaged packaging).

8.7 Pre-owned or preloved Products. Items that are expressly described as “pre-owned”, “preloved”, “vintage” or “used” on the Website are sold as-is and are not eligible for withdrawal or return for change-of-mind under this Clause 8.


9. Returns and Refunds

9.1 Without prejudice to your statutory rights, Products should be returned unused, in original condition and packaging, with all tags, labels and accessories intact (this may include but is not limited to brand box, instruction booklet, warranty card and protective films, where applicable).

9.2 Hygiene/safety exceptions: For hygiene and safety reasons, some items are non-returnable once opened or if hygiene seals are broken, such as underwear, swimwear and similar items. This does not affect your statutory rights in case of non-conformity.

9.3 If a Product is faulty or not as described, we will provide remedies under the Legal Guarantee (Clause 10). Where the issue is confirmed, we will refund any applicable standard delivery and return costs.

9.4 Please dispatch returns within 14 days of your withdrawal notice (Clause 8.4). This ensures prompt processing while aligning with our operations.

9.5 You must use a trackable service and retain proof of postage/collection until your refund is processed.


10. Legal Guarantee

10.1 If a Product lacks conformity (including defects or not as described), you are entitled to remedies under Directive (EU) 2019/771 and applicable national law (the “Legal Guarantee”).

10.2 You are entitled to repair or replacement free of charge within a reasonable time and without significant inconvenience. If repair or replacement is impossible or disproportionate, you may be entitled to a price reduction or rescission (refund upon return).

10.3 The Legal Guarantee applies for at least two (2) years from delivery (subject to longer periods under national law).

10.4 Transit damage discovered at delivery will be handled as non-conformity unless evidence indicates post-delivery damage or misuse.


11. Promotional Codes and Gift Cards

11.1 Promotional codes and gift cards (if offered) are subject to the specific terms notified at issue, are non-transferable, non-exchangeable and not redeemable for cash.

11.2 Unless expressly stated, promotions cannot be combined and may not apply to delivery charges.

11.3 We may cancel or refuse promotional benefits in cases of suspected fraud, abuse or breach of the applicable terms.


12. Consumer Use; Resale and Fair Use

12.1 The Website is intended for consumer purchases only. We may refuse, cancel or limit Orders where we reasonably suspect resale or bulk purchasing inconsistent with consumer use.

12.2 We may proportionately respond to unusual patterns (e.g. abnormal return rates) in accordance with applicable law, which may include account suspension.

12.3 For the avoidance of doubt, we sell only in quantities typical for normal household use. Orders exceeding such quantities may be cancelled or split at our discretion.


13. Use of the Website

13.1 You must not misuse or interfere with the proper functioning of our Website. This includes, but is not limited to, attempting to hack, introduce viruses or engage in data scraping.

13.2 We reserve the right to suspend or terminate access to our Website or your account if we reasonably believe you have breached these Terms or engaged in unlawful activity.

13.3 We may modify or withdraw any part of the Website or its functionality without notice.

13.4 Please check our Website terms of use for more details about your use of the Website.


14. Intellectual Property

14.1 All intellectual property rights in the Website (including designs, content, graphics and trademarks) are owned by or licensed to us.

14.2 You may access and print Website content for personal, non-commercial purposes only. Any other use requires our prior written consent.

14.3 Third-party brand trademarks remain the property of their respective owners.


15. Data Protection and Privacy

15.1 We process personal data in accordance with the EU GDPR, applicable national law and our Privacy Policy available at https://aurveluxe.com/pages/privacy-policy.

15.2 We act as controller of your personal data for order processing, fulfilment, customer service, fraud prevention and compliance.

15.3 We may share limited personal data with Suppliers and logistics providers solely as necessary to fulfil and deliver your Order, under appropriate data processing arrangements and safeguards. Suppliers act on our documented instructions and will not be disclosed to you as sellers.

15.4 We may use independent payment service providers and anti-fraud tools. See our Privacy Policy for details, including data subject rights, retention and international transfers.

15.5 See also our Cookies Policy: https://aurveluxe.com/pages/cookie-policy for our placement of cookies.


16. Liability and Indemnity

16.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

16.2 Subject to Clause 16.1, we shall not be liable for indirect, consequential or incidental losses, including loss of profits, revenue, data or business opportunities, arising out of or in connection with the sale, delivery or use of any Product or your use of the Website.

16.3 Subject to Clauses 16.1–16.2, our total aggregate liability for any claim relating to a Product shall not exceed the price paid for that Product.

16.4 We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), including carrier disruptions, natural disasters, epidemics/pandemics, governmental actions or strikes.


17. Export Controls

17.1 Products may be subject to EU or national export controls or sanctions. You must not purchase or use Products in breach of such laws.


18. Agreement, Amendments to Terms and Communication

18.1 We may revise these Terms from time to time to reflect changes in law, business practices or customer feedback.

18.2 The version of the Terms in force at the time you place your Order will govern that Order.

18.3 The Contract is concluded in the English language. The text of your Order and these Terms will not be stored in a form accessible to you after completion of the checkout process, so please save or print them for your records.

18.4 You agree that all contractual communications, confirmations, notices and records may be provided electronically (for example, by email) unless mandatory law requires another form.


19. Governing Law and Jurisdiction

19.1 These Terms and any disputes arising therefrom are governed by the laws of the Republic of Cyprus.

19.2 The courts of the Republic of Cyprus shall have exclusive jurisdiction, without prejudice to your rights under mandatory EU consumer protection laws to bring proceedings in the courts of your country of residence.

19.3 You may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.


20. Contact and Complaints

20.1 If you have any questions, complaints or requests, please contact us at:
Email: info@aurveluxe.com
Address: Aurveluxe C.H. Ltd, Onisilou 14, Floor 2, Flat/Office 202, Aglantzia 2121, Nicosia, Cyprus.

20.2 We will endeavour to respond to all customer complaints within a reasonable timeframe and in any event within 14 days.

20.3 If we cannot resolve a dispute directly, you may refer it to the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr, or any competent ADR body available in your country.


21. Returns: Order Form

To: Aurveluxe C.H. Ltd, Onisilou 14, Floor 2, Flat/Office 202, Aglantzia 2121, Nicosia, Cyprus
Email: info@aurveluxe.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on __________ / received on __________
— Order number: __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Reason(s) for return: __________
— Date: __________

Last updated: 17 November 2025